- Start Rescue – Proud Sponsors Industry Awards
- Winners in three categories
- Awards recognise customer satisfaction
The Call Assist 2026 Vehicle Recovery Operative of the Year Winners have been crowned at the Professional Recovery Tow Show.
The Magnum Network Award, sponsored by Start Rescue which is part of the Call Assist family, has been given to Lee Hire Ltd of Brighton, with Advance Auto Recovery from Nottingham taking a well-deserved second place.
Andrew Lee, Managing Director of Lee Hire, said: “We are delighted and thank Call Assist for recognising the efforts of the whole team at Lee Hire Ltd. We pride ourselves on being compassionate, efficient and professional with all our customers, so to receive an award that confirms this is how we are perceived definitely makes the work we do feel so worthwhile.”
Pierre Caruso of Parker Fry receives the Signum Network Award from Ryan Clark, Call Assist VRO Regional Manager, at the Call Assist 2026 Vehicle Recovery Operative of the Year Awards.
Other awards presented included the Signum Network Award, with Parker Fry Recovery of Peterborough announced as winner, and Scarborough-based Beacon Recovery as runner-up.
The Prestige Network Award has been won by Advance Auto Recovery of Nottingham, with Bolton Recovery Services as runner-up.
Commenting on their achievements, Pierre Caruso of Parker Fry said: “We’re incredibly proud to receive the Signum Network Operator of the Year Award. It’s testament to our team’s commitment and to Call Assist’s vital role in driving high standards across the network.”
Advance Auto Recovery’s owner Ian Meads said: “It’s a real pleasure to be recognised by such a prestigious company as Call Assist. I’m incredibly proud of the hard work and dedication of my team, who consistently go the extra mile to deliver the very best service. Recognition like this is a testament to their commitment and the strong relationship we’ve built with Call Assist over the years. We genuinely value this partnership and look forward to continuing our successful relationship for many more years to come.”
Lee Puffett, Managing Director of Call Assist and Start Rescue, commented: “The awards recognise the exacting standards of these vehicle recovery operatives (VRO), often when working in challenging locations and circumstances. The awards are judged on a wide range of criteria, so it’s a tribute to the dedication, professionalism and determination of these independent VROs. We are truly proud of the work they do and congratulate all of our winners.”
Advance Auto Recovery’s Ian Meads (right) picks up the Prestige Network Award from Ryan Clark, Call Assist VRO Regional Manager.
Start Rescue, part of the Call Assist family, which supports motorists with breakdown cover across the UK and Europe has also been endorsed with Which? Recommended Provider status for eight years in succession, an achievement that’s unmatched by any other breakdown company.
Start Rescue and Call Assist are also Which? Trusted Traders. Which? is a fully independent consumer champion and, with 1.35 million members and supporters, they operate via a simple ethos: to tackle consumer harm and make life simpler, fairer and safer for everyone. Only the best performers of their rigorous process of checks can reap the benefits of their Which? Trusted Trader endorsement.
