The UK’s leading open access rail operators Lumo and Hull Trains are surprising customers with an extra special treat in celebration of National Customer Service Week this week.
Lumo has been named the UK’s best value operator, while Hull Trains topped the charts as the UK’s number one operator for customer service.
National Customer Service Week recognises the key role customer service plays in the success of businesses, services, and communities.
Customers on board Hull Trains and Lumo services along East and West Coast routes are being offered exclusive, UK-made chocolates in eco-friendly, recyclable packaging, aligning with both rail operators’ ongoing commitment to sustainability.
